198kis Privacy Policy – Member Data Protection & Privacy

Welcome to the 198kis Privacy Policy. This document clearly and transparently explains how our platform collects, uses, processes, stores, and protects your personal information when you use our website and services.

Your privacy is our priority. We understand that your trust depends on how responsibly we handle your personal data. We are therefore committed to ensuring that every piece of information you share with us is managed to the highest standards of security and ethics.

By registering and using the 198kis platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our team or discontinue use of the platform.

This Privacy Policy applies to all users of the 198kis platform, including registered members, website visitors, and any individual who interacts with our services through any supported device or channel.

198kis collects various types of personal data depending on the nature of your interaction with our platform. We only collect data that is genuinely necessary to provide you with the best possible service.

We do not collect sensitive data such as medical information, religious beliefs, or political views. All data collection is carried out lawfully, fairly, and transparently in accordance with Malaysia's PDPA principles.

Personal data you provide to 198kis is used for specific and legitimate purposes. We will not use your data for any other purpose without obtaining your consent first.

• Account management: Creating, verifying, and securely maintaining your member account, including the required KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely through supported payment methods.
• Service delivery: Enables you to access all available games, promotions, and platform features including Slot Games, Live Casino, and Sports Betting.
• Service communications: Sending important notifications related to your account, transactions, security updates, and relevant promotional alerts.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and any activity that violates the platform's terms of use.
• Platform improvements: Analysing usage patterns in aggregate to improve the performance, usability, and overall experience of the 198kis platform.
• Legal compliance: Fulfilling legal obligations and the requirements of relevant authorities when required under Malaysian law.

198kis does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain situations, we may need to share necessary information with a limited number of trusted parties.

• Payment service providers: Required transaction information is shared with trusted payment providers such as card processors, banks, and e-wallet operators solely for the purpose of processing your financial transactions.
• Third-party game providers: Some basic account information may be shared with licensed game providers that supply game content within the 198kis platform to enable seamless integration.
• Regulatory authorities and governing bodies: We will disclose necessary information to Malaysian law enforcement authorities, financial regulatory bodies, or enforcement agencies when required by law or court order.
• Auditors and professional consultants: In the context of internal or external audits, legal or accounting advisors bound by professional confidentiality obligations may access necessary data.

All third parties working with 198kis are required to comply with data protection standards equivalent to our own policy and are not permitted to use your data for any purpose other than those specified in the service agreement.

The security of your personal data is an absolute priority for 198kis. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL encryption: All data communications between your device and our servers are encrypted using industry-standard TLS/SSL protocols.
• Data encryption at rest: Sensitive data, including financial information and KYC documents, is encrypted at the database level.
• Layered access control: A role-based access control (RBAC) system ensures that only authorised personnel with a legitimate need can access specific data.
• 24/7 security monitoring: Our infrastructure is continuously monitored to detect any anomalies or security threats in real time.
• Regular penetration testing: Security audits and penetration testing are conducted regularly by independent security experts to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of protection on their accounts.

The 198kis platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and help us understand how users interact with our website.

• Essential cookies (Required): Required for core platform functions such as login session authentication, security, and language preferences. The platform cannot function properly without these cookies.
• Performance cookies: Anonymously collecting information on how visitors use our platform to help us improve design and navigation.
• Functional cookies: Saving your preferences such as username, time zone, and display settings to deliver a more personalised experience.
• Analytics cookies: We use trusted third-party analytics tools to understand website traffic and usage patterns on an aggregated and anonymised basis.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality or your user experience. For more information on managing cookies, refer to your browser's help documentation.

As a 198kis member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 30 business days in accordance with the provisions of Malaysia's PDPA.

198kis retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods also depend on applicable legal and regulatory requirements.

• Active account data: Retained for the duration your account is active and for an additional period after account closure to fulfil audit and legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC documents: Retained for the period specified by applicable anti-money laundering laws, typically no less than 5 years.
• Security logs: Retained for 12 months for investigation and fraud prevention purposes.
• Communication data: Emails and customer support communication records are retained for 2 years.

Once the relevant retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures. Secure deletion ensures that data cannot be recovered or misused after the process is complete.

198kis reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

Any material changes to this policy will be communicated to members via:

• In-platform notifications when you are logged in to your 198kis account
• Notification emails are sent to your registered email address
• Update the "Last Updated" date shown at the top of this page

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 198kis platform after any changes are published will be deemed your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

Our data protection team operates 24 hours a day, 7 days a week and will endeavour to respond to every enquiry in a timely manner. For more complex cases involving formal privacy rights, please expect a response within 30 business days in accordance with PDPA provisions.

You may also refer to FAQ page for answers to frequently asked questions about privacy and account security. This Privacy Policy should be read together with Terms and Conditions 198kis, which forms the entire agreement between you and our platform.